The Golden Memories respects the privacy of customers, travellers and website visitors. This Privacy Policy explains how we handle personal data when you visit thegoldenmemories.com, submit an enquiry, request a quotation, communicate with us or book travel services.
For the purposes of this Privacy Policy, The Golden Memories is the travel business that determines how personal data collected directly through its website, communications and booking process is used for its own business purposes. Independent airlines, hotels, payment providers and other suppliers may separately act as controllers/data fiduciaries for information they receive and process under their own privacy policies.
Depending on your interaction and the service requested, we may collect:
If you provide personal data about another traveller, you confirm that you are authorized to provide it for the booking and that the person has been informed, where required, about the relevant use and sharing of their information.
We may process personal data for purposes including:
Where applicable law requires consent, we will seek consent that is appropriate to the stated purpose. You may withdraw consent through the contact details below, subject to lawful and contractual consequences.
Certain processing may also be necessary to fulfill a booking you requested, comply with law, respond to an emergency, or for another legitimate use expressly permitted by applicable Indian data-protection law.
Travel cannot always be arranged without sharing relevant traveller data. We therefore disclose only the information reasonably necessary for the applicable service to recipients such as:
| Independent supplier privacy policies A hotel, airline, payment gateway, visa authority, insurer, activity operator or other independent supplier may process your data under its own privacy terms. The Golden Memories is not responsible for an independent supplier’s separate privacy practices, although we take reasonable care in sharing only booking-relevant information. |
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For international travel, booking information may need to be transferred to or accessed by suppliers, destination partners, airlines, hotels or authorities outside India. By requesting such travel, you understand that cross-border sharing may be necessary to provide the service, subject to applicable law and any restrictions notified by the Government of India.
Payments may be processed through banks, UPI providers, card networks or third-party payment gateways. These providers may collect and process payment credentials under their own privacy/security terms. We generally retain transaction references, payment status and accounting information needed to manage the booking, refunds and legal records.
Our website may use cookies, pixels, analytics tags, log files and similar technologies to operate the site, remember preferences, measure traffic, understand page usage, improve performance and, where enabled and lawfully permitted, support advertising or remarketing.
You can manage cookies through browser controls and any cookie-consent tool made available on the website. Blocking some cookies may affect website functionality. Where consent is legally required for non-essential cookies, they should be activated only in accordance with the consent settings implemented on the website.
If you opt in to promotional messages, we may contact you about destinations, offers or travel services through email, telephone, SMS or WhatsApp as applicable. You can opt out of marketing using the unsubscribe/opt-out mechanism provided or by contacting us. Service communications necessary for an active enquiry or booking may continue.
Travel bookings may include children, but our services are generally arranged by an adult parent, guardian or authorized group organizer. We do not intentionally seek unnecessary personal data directly from children. Where child data is required for a booking, permit, ticket, airline, hotel or other travel service, it should be provided by or with the authorization/consent of the parent or lawful guardian as required by applicable law.
We retain personal data only for as long as reasonably necessary for the purpose for which it was collected, including to service the booking, handle post-travel support, maintain tax/accounting records, resolve disputes, prevent fraud and comply with legal obligations.
Different categories may have different retention periods. When personal data is no longer required and no legal/business basis requires retention, we will take reasonable steps to delete, anonymize or securely dispose of it.
We use reasonable technical and organizational safeguards appropriate to the nature of the information, including access controls, secure systems, vendor controls and operational procedures designed to protect personal data from unauthorized access, disclosure, alteration or loss.
No website, email, messaging platform or internet transmission can be guaranteed completely secure. Customers should avoid sending unnecessary sensitive documents through insecure channels and should promptly notify us if they suspect misuse of booking information.
Subject to applicable law and verification of identity, you may have rights in relation to personal data we control, including the right to:
To exercise a privacy right, email info@thegoldenmemories.com with sufficient information for us to identify the relevant record and verify the request.
If you have a privacy complaint or believe personal data has been handled incorrectly, please first contact our designated grievance/customer-support contact. We will review the issue and respond in accordance with applicable law.
Designated Grievance Officer: [Insert name/designation before publication]
Email: info@thegoldenmemories.com
Phone: +91 97991 12885
Address: B45B, Krishi Nagar, Taron ki Koont, B2 Bypass, Tonk Road, Jaipur – 302029, Rajasthan, India
Our website or communications may link to maps, social networks, payment pages, hotel/airline sites, booking platforms or other third-party services. Their privacy practices are governed by their own policies. We encourage you to review those policies before providing personal information directly to them.
If The Golden Memories undergoes a merger, acquisition, reorganization, sale of business/assets or similar transaction, relevant customer and operational information may be transferred as part of that transaction, subject to applicable law and appropriate confidentiality safeguards.
We may update this Privacy Policy when our services, technology, suppliers or legal obligations change. The updated version will be posted on the website with a revised “Last Updated” date. Material changes will be communicated in an appropriate manner where required by law.
The Golden Memories
B45B, Krishi Nagar, Taron ki Koont, B2 Bypass, Tonk Road, Jaipur – 302029, Rajasthan, India
Email: info@thegoldenmemories.com
Phone: +91 97991 12885
Website: thegoldenmemories.com